Unified Social Media Inbox

To develop a unified social media inbox that consolidates messages, comments, and mentions from multiple social media platforms into a single interface. This tool should streamline communication management, enhance team collaboration, and provide robust analytics for monitoring engagement and customer interactions.

Key Features:

  1. Multi-Platform Integration:

    • Platform Support: Integrate with major social media platforms such as Facebook, Twitter, Instagram, LinkedIn, YouTube, and others, allowing users to manage all their social interactions in one place.

    • Centralized Messaging: Consolidate direct messages, comments, mentions, and replies from all connected platforms into a single, unified inbox.

    • Real-Time Syncing: Ensure that the inbox syncs in real-time with the social media platforms, providing up-to-date notifications and message statuses.

  2. Message Management:

    • Conversation Threads: Display conversations in threaded views to maintain context across multiple messages or replies, making it easier to follow and respond to customer inquiries.

    • Tagging & Categorization: Allow users to tag and categorize messages or conversations (e.g., "Customer Support," "Sales Inquiry"), facilitating better organization and follow-up.

    • Priority & Status Labels: Enable users to assign priority levels (e.g., High, Medium, Low) and status labels (e.g., Open, Pending, Resolved) to conversations for effective triage.

  3. Collaboration & Workflow:

    • Assign Conversations: Allow team members to assign specific conversations or messages to other team members, ensuring that the right person handles the appropriate interaction.

    • Internal Notes: Provide a feature to leave internal notes on conversations that are visible only to the team, useful for sharing context or instructions without involving the customer.

    • Approval Workflow: Implement an approval process where responses can be drafted and reviewed by another team member before being sent, ensuring quality and consistency.

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Upvoters
Status

In Review

Board

💡 Feature Request

Date

6 months ago

Author

Iaroslav

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